Saturday morning walk-in clinic will be cancelled due to increased risk for COVID-19 through April 30th, 2020. This date may be extended if conditions warrant additional precautions.
To our valued patients, we would like to inform you of current precautionary procedures we have in place to make your visits as safe as possible. When calling to schedule any appointment, all patients calling our office are asked screening questions which will allow us to triage their risk for COVID-19. High risk established patients who are requesting testing will be allowed to do so via drive through testing only. With community spread of COVID-19, every person (patient, staff and otherwise) will have their temperature taken prior to entering our office every day. Those with a fever will be asked to wait in their car and will not be allowed to enter through the front waiting area. Any patients with any kind of cough will be asked to wear a mask prior to entering the office and throughout their visit for the protection of those around them. If you are in the office for any preventive or non-sick visit, you also have the option to wait in your car and can be called when a room is available for you.
For general COVID-19 questions please see the CDC website: https://www.cdc.gov/coronavirus/2019-ncov/faq.html.
Keep calm, be informed and wash your hands.
Guidelines for Suspected Cases
Following recommendations from the Texas Medical Association, patients MUST call ahead before visiting the practice. If you have fever, cough, sore throat or difficulty breathing and answer YES to ANY of the following questions, we will need to make proper arrangements for testing:
• Have you had contact with someone with known or suspected COVID-19?
• Do you live in a community with confirmed sustained community transmission of COVID-19?
• Have you traveled within the last 14 days to any location either domestically or internationally with confirmed sustained community transmission of COVID-19?
Steps to Prevent Illness
There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19).
The best way to prevent illness is to avoid being exposed to this virus.
Clean your hands often
• Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
• If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
• Avoid touching your eyes, nose, and mouth with unwashed hands.
Avoid close contact
• Avoid close contact with people who are sick
• Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting very sick.
Stay home if you’re sick
• Stay home if you are sick, except to get medical care.
Cover coughs and sneezes
• Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
• Throw used tissues in the trash.
• Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
Wear a facemask if you are sick
• If you are sick: You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room.
• If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply and they should be saved for caregivers.
Clean and disinfect
• Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
• If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.
Our new Patient Portal is now live. If you were previously registered with our patient portal you should receive an invitation email for the new portal with a temporary password.
Due to a power failure in our building Thursday afternoon we are having continued intermittent phone outages today, Friday, 01/10/20. You may experience dropped calls or be unable to reach us by phone for this reason. If you need anything urgently you may email the clinic at email@example.com. Please hold any non-urgent requests at this time. Return calls and other requests may have a longer than normal response time as well.
Our clinic will be open for regular business hours during the holidays with the following exceptions:
Christmas Eve, Tuesday, 12/24/19: OPEN 8:00 AM - 12:00 PM
Christmas Day, Wednesday, 12/25/19: CLOSED
New Year's Day, Wednesday, 01/01/20: CLOSED
Our clinic will be closing early today, Thursday, December 19th at 4:00 pm. We will be open again for our regular business hours on Friday, December 20th.
In observance of Thanksgiving, our office will be CLOSED on Thursday, November 28th and Saturday, November 30th. We will also CLOSE EARLY on Friday, November 29th at 12:00 PM. Have a Happy Thanksgiving!!
We are performing a system update which began today, Friday 11/22/19, to be completed at the beginning of next week. If you have any trouble with URGENT medication refill requests, please call the office for assistance at (512) 250-3900. Faxes may be received on a delay during this process and there will also be disruptions to the patient portal. We apologize for any inconvenience during this transition.
Our Patient Portal will be migrating to a new system beginning around 11/25/19. There may be some interuption in your portal access during this transition. Once the transition is complete, all active registrations will receive a welcome email for the new system.